Being able to spot a scam can save you time and money. We recommend being proactive so that if something does happen, you can stop it as quickly as possible.
- Review your Edward Jones accounts on a regular basis. You can do this anytime through Online Access.
- If you're enrolled in Online Access and suspect that your information has been compromised, promptly change your Edward Jones user name and password. Don't sign on with your Social Insurance Number.
- Periodically inspect your credit report.
- Never pay money in order to get money.
- Never lend money or purchase with cash without getting a receipt.
- Don't donate cash to a charity, and always ask for a donation receipt. Before you donate, visit Government of Canada List of Charities to confirm if a charity is legitimate.
- Research a business before signing a contract or making a payment of any amount. (The Better Business Bureau is a good source of information.) Then pay the company only after services have been completed to your satisfaction.
- Know before you buy. Check an online seller’s payment options and return policy.
Your personal information
- Carry only necessary personal information with you, and don't share your Social Insurance Number.
- Keep your computer security and anti-virus software up-to-date.
- Don't share confidential information over the Internet or telephone.
- Be wary of new “friends” who suddenly need money.
- Never give power of attorney to someone you don’t know well.
- Never sign a contract that includes blank lines.
Contact your local financial advisor
If you've been victimized by a scam involving your Edward Jones account, contact your local Edward Jones financial advisor for further guidance. You should also report the crime to the Federal Trade Commission (FTC).