How to protect yourself

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  A laptop on an office desk displaying a "secure payment" notification.

Being able to spot a scam can save you time and money. We recommend being proactive so that if something does happen, you can stop it as quickly as possible.

Your finances

  • Review your Edward Jones accounts on a regular basis. You can do this anytime through Online Access.
  • If you're enrolled in Online Access and suspect that your information has been compromised, promptly change your Edward Jones user name and password. Don't sign on with your Social Insurance Number.
  • Periodically inspect your credit report.
  • Never pay money in order to get money.
  • Never lend money or purchase with cash without getting a receipt.
  • Don't donate cash to a charity, and always ask for a donation receipt. Before you donate, visit Government of Canada List of Charities to confirm if a charity is legitimate.
  • Research a business before signing a contract or making a payment of any amount. (The Better Business Bureau is a good source of information.) Then pay the company only after services have been completed to your satisfaction.
  • Know before you buy. Check an online seller’s payment options and return policy.

Your personal information

  • Carry only necessary personal information with you, and don't share your Social Insurance Number.
  • Keep your computer security and anti-virus software up-to-date.
  • Don't share confidential information over the Internet or telephone.

Other tips

  • Be wary of new “friends” who suddenly need money.
  • Never give power of attorney to someone you don’t know well.
  • Never sign a contract that includes blank lines.

Fraud resources

File a complaint with the Canadian Anti-Fraud Centre or call (888) 495-8501.

Contact your local financial advisor

If you've been victimized by a scam involving your Edward Jones account, contact your local Edward Jones financial advisor for further guidance. You should also report the crime to the Federal Trade Commission (FTC).