Contacting us in an emergency

Emergency contact information is available in the event of an emergency where you're unable to contact your local branch team.

Edward Jones thoroughly plans and prepares for emergency situations, such as natural disasters, power outages and other business disruptions. If a situation like this occurs and you're unable to reach your local branch team, use the following resources for assistance.

Client relations

Canada: (877) 370-2627
8:00 a.m. – 5:00 p.m. ET (Monday - Friday)

United States: (800) 441-2357
8:00 a.m. – 6:30 p.m. ET (Monday - Friday)

Contact Client Relations if you need to place a trade or get help with account-related questions.

Edward Jones Online Access

Enroll in Edward Jones Online Access

Clients can use Online Access to transfer money, deposit a cheque, pay bills and access account documents.

Download the free Edward Jones mobile app from the App Store or Google Play.

Note: You can't place trades in Edward Jones Online Access. To do so, call Client Relations.

Social media



Follow Edward Jones on Facebook and LinkedIn for updates on widespread emergency situations.


Call (800) 441-2222
8:00 a.m. – 5:00 p.m. ET (Monday – Friday)

Contact the switchboard operator to be connected to an Edward Jones branch office or headquarters associate.