Throughout the challenges of recent months, we've continued to safely serve investors' needs. As we gradually reopen our offices to in-person appointments, our approach will be thoughtful and individualized to each location. Learn more.
Edward Jones respects your privacy and recognizes the importance of protecting your personal information. This notice explains how we collect information based on your interactions with our websites, mobile sites and applications, including Edward Jones Online Access (“Online Access”) and digital ads. Please read this Online Privacy Statement in conjunction with the Client Information Privacy Notice which includes more information about how Edward Jones collects, uses, and discloses personal information.
II. Online Information Collection on Edward Jones' Websites
a. Personal Information
You can visit and browse the Edward Jones website and find out about our services, check on career opportunities, check a stock quote and access other information without providing us with your personal information beyond the collections of information described in this privacy statement. When using our website in this manner, beyond the collections of information described in this privacy statement, we collect personal information only when you voluntarily submit it, such as by sending us an email message or completing a form. Information you send us will be used by us and our affiliates only to offer you the highest level of service and to complement our marketing and research efforts. [Personal information that you provide will not be disclosed, unless we are required or permitted to do so by law.]
b. IP Addresses
Edward Jones web servers collect your Internet protocol (IP) address for our system administration and internal reporting purposes. We use this information to improve our website, develop marketing, monitor website performance and better meet client needs. When you view pages on our website, our servers log your IP address. Using IP addresses, we can determine the domain names of Internet service providers (ISPs) used to access our website.
d. How We Respond to Do Not Track Signals
We may collect certain information from your browser, such as your media access control (MAC) address, device type, screen resolution, operating system version and Internet browser type and version. We use this information to ensure that our websites function properly and also for security reasons.
f. Pixel Tags, Web Beacons, Clear GIFs or Other Technologies
These technologies may be used with some of our web pages, mobile applications and HTML-formatted email messages to measure the effectiveness of our communications and success of our marketing campaigns. We may also use these technologies to compile statistics about usage and response rates and to help us resolve visitor questions about using our website.
g. Location Tracking
We may collect information about your physical location through our websites and mobile applications. An example includes your physical location when you search for a nearby financial advisor using your mobile device.
For your convenience, our website may contain links to other websites. This does not imply any affiliation with, or an endorsement, authorization, sponsorship or promotion of a non-Edward Jones website or its owner. Edward Jones accepts no responsibility for the content, products or services provided on linked websites. If you choose to access such non-Edward Jones websites, you do so at your own risk, and you should be aware that those websites are governed by their own terms and conditions and privacy policies.
To improve our service and meet regulatory requirements, Edward Jones may monitor, review or act upon emails you send to us. Email messages sent on the public website are not encrypted.
V. Online Advertising
Information collected by our advertising service providers through cookies and other technologies may include browsing behavior, referring sites and your response to advertisements. Data collected in this manner is only used to improve our advertising.
Edward Jones participates in the AdChoices online behavioral advertising program. If you receive a behaviorally targeted advertisement, you may click on the displayed icon to receive more information and choose to opt out. Your opt-out choices may be affected by your use of a specific device, your browser settings or your log-on credentials. If you opt out, you may still receive online advertising from Edward Jones, which is not based on your preferences or online behaviour.
Update your Edward Jones AdChoices preferences.
VI. Mobile Applications
Edward Jones' mobile applications allow you to access your account balances and make financial transactions. This Online Privacy Statement applies to any personal or other information that we may collect through our mobile applications.
VII. Social Media Websites
VIII. Other Aggregation Websites
Other companies offer aggregation websites and services that allow you to consolidate your financial account information from different sources (such as your accounts with us or with other financial institutions) so that you can view all of your account information through one online location. To do this, an aggregation provider may request access to your personal information, such as financial information, user IDs and passwords. You should use caution and ensure that the aggregator company has appropriate policies and practices in place to protect the privacy and security of any information you provide or to which they are gaining access. We are not responsible for the use or disclosure of any personal information accessed by any company or person to whom you provide your user ID and password.
If you provide your Edward Jones user ID, password or other information about your accounts with us to an aggregation website, we will consider that you have authorized all transactions initiated by an aggregation website using access information you provide, whether or not you were aware of a specific transaction. If you decide to revoke the authority you have given an aggregation website, we strongly recommend that you change your password for our website to ensure that the aggregation provider cannot continue to access your account.
IX. Changes to this Statement
By viewing or using a website, mobile site or application with us (including Online Access), or by otherwise indicating your acceptance of our privacy statement, you consent to the collection, use and disclosure of your personal information as explained above.
Edward Jones may change this privacy statement at any time by updating it on this site without providing further notice to you. You agree that if you view or use the site or your account after this privacy statement is updated, your continued viewing or use indicates your consent to the collection, use and disclosure under the updated privacy statement. You agree to regularly review this privacy statement to be aware of any changes. At the time of a change to this privacy statement, you have the right to reject such change by discontinuing your use of the site or your account.