Statement disclosures

About Edward Jones

Edward Jones is a Participating Organization of the Toronto Stock Exchange and the TSX Venture Exchange, and also executes orders on other marketplaces. Full details of our policies with respect to order handling, trading hours and the marketplaces on which we execute orders may be viewed on our web site at: or by contacting your Edward Jones advisor.

Member CIPF: Clients' accounts are protected by the Canadian Investor Protection Fund within specified limits. A brochure describing the nature and limits of coverage is available upon request, or visit

Statement of Financial Condition - Our summary statement of financial condition and a list of our directors and senior officers are available upon request. Our clients in British Columbia are entitled to certain additional information about us, including additional information about commissions and fees that we charge, and about any administrative proceedings that may relate to the firm and our staff.

About your account:

  • Account information - Your account agreement(s) contain the conditions that govern your account. Please contact your financial advisor if you have any changes to your financial situation, contact information, or investment objectives.
  • Account accuracy - These statements of account reflect all obligations of the firm to you. Please examine your statements promptly. It is very important that you retain these statements for Income Tax Purposes. We are required to disclose clients' securities transactions to the Canada Revenue Agency. If your records differ from your statements or if you believe that an error has occurred, contact your Edward Jones Advisor, or contact us at or call our Client Relations Department, toll free at (877) 370-2627.
  • Complaints about your account - If you have a complaint, please call: (877) 370-2627 or send a letter to Edward Jones, Attn: Complaints Dept., Sussex Centre, Suite 902 - 90 Burnhamthorpe Road West, Mississauga, ON L5B 3C3.
  • Pricing - For the most current prices of the investments you own, contact your financial advisor or visit Online Access. Prices shown on this statement do not constitute an offer to buy or sell at that price.

Visit "Understanding your statement" for more information.

Did you know you can receive your statements and other documents online instead of on paper? Visit for more information.

Contact information:

Client Relations

Toll Free Number: (877) 370-2627

Monday - Friday 8 a.m. – 5 p.m. ET


Edward Jones Online Client Support (866) 788-4880

Regular Hours
Monday – Friday: 8 a.m. – 9 p.m. ET
Saturday: 9 a.m. – 5 p.m. ET
Sunday: Closed

Tax Season Expanded Hours
mid-January to mid-April
Monday – Friday: 8 a.m. – 9 p.m. ET
Saturday: 9 a.m. – 5 p.m. ET
Sunday: 9 a.m. – 5 p.m. ET