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Complaint handling procedures

The following link has information about options to handle account issues.

Complaint Handling Procedures (PDF)

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Member – Canadian Investor Protection Fund. Member – Investment Industry Regulatory Organization of Canada.

Welcome to the Edward Jones Website. This site is published in Canada exclusively for residents of Canadian jurisdictions where our products and services may be legally offered. The services offered within this site are available exclusively through our Canadian advisors. Edward Jones' Canadian advisors may only conduct business with residents of the province(s) in which they are registered.

Copyright © 2023 Edward D. Jones & Co., L.P. Single copies of our Internet pages may be downloaded or printed solely for personal use. It is otherwise prohibited to modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products or services obtained from this site. Edward Jones® is a registered trademark of Edward D. Jones & Co., L.P.

Edward Jones is a limited partnership in Canada and is a wholly owned subsidiary of Edward D. Jones & Co., LP, a Missouri limited partnership. Edward D. Jones & Co., LP is a wholly owned subsidiary of The Jones Financial Companies, LLLP, a limited liability limited partnership.

Edward Jones and its independent affiliate in the United States, collectively, serve more than 7 million investors.

*In Quebec, our advisors are known as Investment Advisors.