Throughout the challenges of recent months, we've continued to safely serve investors' needs. We are thoughtfully evaluating our office openings and in-person appointments. Learn more.
Q. Can I view information about all of my accounts?
A. Using this site you will have access to any accounts in which you have an ownership interest (i.e., same Social Insurance Number as the account number used to enroll). To view accounts that you do not have an ownership interest in you will need to contact the account owner and request that they invite you to view one or more of their accounts. The ability to link accounts or invite others to view your accounts is done via the User Options - Linked Accounts feature.
Q. How is my account information protected over the Internet?
A. The security and privacy of your account information are important to us. Therefore, we use sophisticated 128-bit, SSL encryption technology to protect your information from unauthorized users.
We ask that you help by keeping your password confidential and by protecting the security of your personal computer so that others cannot access your financial information.
Q. How are accounts valued?
A. Prices are current as of market close on the previous business day. Many fixed income investments are priced as of the last monthly statement.
The values of the securities held in your account are estimates, so Edward Jones cannot guarantee their accuracy. For the exact price of a security, contact your Financial Advisor.
Q. Who has access to my account information?
A. You are the only person who can view the information unless you give both your User ID and password to someone else or invite others through this site to view your accounts via the User Options - Linked Accounts feature.
Q. Can I buy and sell securities, open an account, or change my reinvestment options through Edward Jones Account Access?
A. No, please call your Edward Jones Financial Advisor to complete any of these transactions.
Q. Does Edward Jones Account Access replace my statement?
A. No, you will continue receive an account statement.
Q. How often do Edward Jones clients receive account statements?
A: A statement will be produced each month there is activity within the account. All accounts regardless of account activity will receive statements at the end of each quarter (March, June, September, and December).
Q. How do I cancel online account access?
A. Call Edward Jones Online Support at 1-866-788-4880. Hours of operation: Monday - Friday, 8:00 a.m. - 5:30 p.m. ET.
Q. How do I change my password?
A. To change your password:
For security reasons, we recommend that you change your password every month.
Q. How do I change my User ID?
A. To change your User ID:Click the User Options tab.
Q. How do I update my E-mail Address?
A. To update your E-mail Address:
Q. Why am I sometimes unable to get a quote?
A. You may not be able to get a quote because:
A: Yes, you will continue to receive your statements as per the statement schedule.
Q: What sections of the site will I see my Offbook/ Positions Held Outside Edward Jones?
A: You’ll be able to access the information on the Summary of Accounts, Security Holdings, Account Activity, and Statements & Reports screens.