MISSISSAUGA - August 30, 2017 – Edward Jones is number one in investor satisfaction for the fifth year in a row, according to the J.D. Power 2017 Canadian Full Service Investor Satisfaction StudySM, released August 17, 2017.
“Being recognized by our clients and J.D. Power for five consecutive years is an honour," says Patrick French, principal of client financial strategies with Edward Jones. “Our sole focus is making a difference in our clients' lives. We do that by focusing on what's important to them, using an established process to help them achieve their goals and partnering with them through their lives to keep them on track."
The study measures overall client satisfaction with full-service investment firms based on a number of performance factors. With a score of 819, Edward Jones scored well over the industry average of 771. In addition to the highest score in overall satisfaction, Edward Jones also scored highest in the financial advisor, account information, investment performance, and product offerings study factors.
“Edward Jones continues to invest in the areas that we believe support our branch teams' ability to partner with clients to create financial strategies that can be adjusted as life changes occur,” added French. “Our long-term investment philosophy and network of home office professionals, combined with our unique software platform, are examples of how we help our branch teams better serve our clients."
About Edward Jones
Edward Jones is a full-service investment dealer with one of the largest branch networks in Canada. It is a member of the Investment Industry Regulatory Organization of Canada and the Canadian Investor Protection Fund, and a participating organization of the Toronto Stock Exchange. In Québec, our Financial Advisors are known as Investment Advisors.
About J.D. Power
Headquartered in Costa Mesa, Calif., J.D. Power is a global marketing information services company providing performance improvement, social media and customer satisfaction insights and solutions. The company’s quality and satisfaction measurements are based on responses from millions of consumers annually. For more information on car reviews and ratings, car insurance, health insurance, cell phone ratings, and more, please visit jdpower.com.
Edward Jones received the highest numerical score among full service brokerage firms in the proprietary J.D. Power 2013-2017 Canadian Full Service Investor Satisfaction StudiesSM 2017 study based on 4,903 total responses, includes 15 full service brokerage firms, and measures opinions of investors who use full-service investment institutions. Proprietary study results are based on experiences and perceptions of consumers surveyed May-June 2017.Your experiences may vary. Visit jdpower.com